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Sideline HD

SidelineHD Streaming & Connectivity FAQs

Why do I have full signal bars but poor upload or streaming performance?

Signal bars only indicate signal strength, not upload speed. Even with full bars, upload performance can fluctuate due to network conditions.

Upload speed is affected by:

  • Distance from the nearest cell tower

  • Time of day

  • Number of users connected to the same tower

When bandwidth is limited, network congestion can impact your stream.

Why does 5G sometimes perform worse than LTE at fields or venues?

In busy locations like baseball fields or large venues, 5G networks can become saturated. When this happens, your connection may actually perform better on LTE.

Many users report that webpages won’t load on 5G—even with full signal bars—but load quickly and reliably when the device is set to LTE only.

Tip:
If you experience issues, temporarily switch your device to LTE-only mode while at the venue, and re-enable 5G once you leave.

Can I switch my phone to LTE instead of 5G?

Yes. Most devices allow you to manually select LTE instead of 5G in your cellular network settings. This can improve reliability when streaming in congested areas.

Why does my resolution say 540p even though I’m streaming in HD?

The 540p setting applies to recording resolution, not streaming resolution.

We understand the confusion—previous wording made this unclear. This has been corrected in a recent app update.

Where do I find the streaming resolution setting?

  • Streaming Resolution: Located at the top of the Video section

  • Recording Resolution: Located under the Recording section

What resolution settings does SidelineHD recommend?

For the best balance of quality and reliability:

  • Streaming Resolution: 1280 × 720

  • Recording Resolution: 1920 × 1080

Your streaming resolution is already optimized by default.

What should I do if I get stream warnings while live?

If you see stream warnings during a broadcast:

  1. Tap the down arrow on the streaming screen

  2. Select the next lowest streaming resolution

Lowering the streaming resolution can help stabilize your stream in real time.

What changed in the latest SidelineHD update?

We renamed the Recording sections to better reflect where videos are saved:

  • App Storage

  • Photo Library

  • iCloud

This update improves clarity and reduces confusion.

Where is my video saved when “Photo Library” is selected?

When Photo Library (previously labeled “Photos”) is selected, your video is saved directly to your device’s photo library.